Disagreements happen and when people sort out problems together, they tend to find solutions that better meet their needs and interests. Working directly with the Contracting Authority to resolve differences is always recommended to suppliers as the first course of action.
If the dispute cannot be resolved with the Contracting Authority directly, alternative dispute resolution (ADR) through a neutral third party is an option.
Office of the Procurement Ombudsman
The Office of the Procurement Ombudsman (OPO) is a neutral and independent third-party that provides ADR services to suppliers and federal organizations involved in a contract dispute, regardless of the dollar value of the contract.
OPO can help resolve contractual disputes involving most federal government departments and agencies. OPO’s ADR services are provided by certified mediators. OPO does not charge the parties any fees for its mediation services.
OPO ADR services include: Consultation; Facilitated discussion; Mediation.
For more information on the OPO’s dispute resolution services, visit the OPO web site.