302 | Page Public Services and Procurement Canada August 2023
performance. Clear guidance regarding the use of contract management measures is offered herein to
help ensure preventative, detective and corrective measures are structured and administered to help
optimize value to Canada.
Recommendation
A combination of preventative, detective, and corrective measures should be employed to manage non-
compliance or unacceptable behaviour by the contractor. Specifically:
• preventative measures should be employed to mitigate the risk of non-performance;
• detective measures should be used to identify and assess the extent of any non-performance;
and
• corrective contract management measures should be employed to reduce the impact to the
client department of any contractor non-compliance or unacceptable behaviour, and to correct
the contractor’s performance.
Contract management measures should be designed such that:
• the definition of contract non-performance is based on:
• contract terms and conditions (e.g., statement of work);
• established project management standards; and
• for performance-based contracts, performance criteria for measurable/verifiable,
controllable, and balanced performance objectives.
• the administration of preventative and detective measures reflect the value and complexity of
the contract and is linked to contractor past performance;
• collegial, more informal, tactics, followed by quality control and performance management
remedies, are established as the preferred corrective measures to rectify contractor non-
performance;
• the administration of disincentives uses a tiered approach, based on pre-established criteria,
ideally in accordance with a formal contractor non-compliance point scheme;
• the process by which disincentives are administered, and their severity, are reasonable and
align with applicable Government policy and regulations; and
• the anticipated benefits, in respect to improved client department outcomes, exceed the costs of
administering contract management measures.
• To promote fairness, transparency and consistency, contract management measures (and the
methods for administering them) need to be incorporated within the contract so there are no
surprises for the Government or the contractor and both parties cooperate if these measures
have to be applied in the future.
• Designing and administering appropriate contract management measures requires upfront effort
to define the criteria that will be used to assess non-performance, to structure the associated
contract terms and conditions, and to monitor the contractor’s performance throughout the
resulting contract.
• Note that a combination of financial and non-financial contract management measures can be
used, in the same contract, to complement each other. Ultimately, selection of the ‘right’
measures is key to discouraging non-performance, and, where necessary, aligning contract
performance, to achieve cost-effective, high-quality, and timely outcomes.