SaaS Chatbot Solution (B8827-210023/A)
Tender Notice - Notice of Proposed Procurement (NPP)
- Days until closing
- 1 day 21 hours hence
- Publication date
- Amendment date
- Date closing
- 2021/05/14 14:00 Eastern Daylight Time (EDT)
- Region of delivery
- National Capital Region
- End user entity
- Citizenship and Immigration Canada
- Procurement entity
- Public Works and Government Services Canada
- Tendering procedure
- Suppliers on permanent list or able to meet qualification requirements
- Competitive procurement strategy
- Best Overall Proposal
- Reference number
- Solicitation number
Trade Agreement: CETA/WTO-AGP/CPTPP/CFTA/FTAs with Peru/Colombia/Panama/Korea/UK Tendering Procedures: Suppliers on permanent list or able to meet qualification requirements Competitive Procurement Strategy: Best Overall Proposal Comprehensive Land Claim Agreement: No Nature of Requirements: Amendment 002 is issued to publish an updated list of interested suppliers. 9. Northern Micro Inc. ************************************************************************ Amendment 001 is issued to publish the list of interested suppliers for this solicitation. 1. IBM Canada Limited 2. Microsoft Canada Inc. 3. IPSS Inc./ ServiceNow Canada, Inc. in Joint Venture 4. Privacy in Design Inc. (Operating as KI Design) 5. Korah Limited 6. SageTea Software 7. KPMG LLP 8. CrowdCare Corporation (operating as "Wysdom.AI") *********************************************************************** SaaS ChatBot Solution Public Works and Government Services Canada (PWGSC), also known as, Public Services and Procurement Canada (PSPC), is issuing an RFP on behalf of Immigration, Refugee and Citizenship Canada (IRCC) for a SaaS ChatBot Solution using the AI Source list under EN578-180001/B. The following RFP is directed only to the qualified suppliers of the AI source list. Suppliers under Bands 2 and 3 are invited to bid on this RFP. REQUIREMENT OBJECTIVE IRCC requires a CS in the form of a Commercial-Off the Shelf Solution to continue automated client service operations as the quantity and complexity of questions from Clients increase on social media channels and the IRCC website. Immigration, Refugees and Citizenship Canada (IRCC) manages several official social media accounts through which they provide answers to questions from Clients. IRCC also responds to questions from Clients via select pages of IRCCs website. IRCC has spent the last 2 years developing and operating a Chatbot Solution (CS); during this time (fiscal year 2019-2020), IRCC: answered over 140,000 questions (60,000 of which were answered by the CS) averaged 1,000 questions a week IRCC is seeking procure and deploy a long-term CS across the IRCC website. This is in part due to a mandate from the Minister of IRCC to improve client service. Its also driven by client service best practices, client expectations, as well as guidelines from the Policy on Communications and Federal Identity (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=30683). Among other things, this Policy advises that the Government of Canada should attempt to communicate through a variety of media, including cost-effective options and innovative technologies. Many Clients live in various time zones, and outside of Canada. IRCC strives to respond to Client questions within 48 hours; IRCCs working hours for responding to questions are Monday to Friday, 9 am to 2 pm, excluding Government holidays. The CS facilitates the provision of real-time services to Clients regardless of their location. ENQUIRIES All enquiries must be submitted in writing to the Contracting Authority no later than 5 days before RFP closing. Scott Endicott firstname.lastname@example.org Téléphone l Telephone: 873-354-5173 Delivery Date: Above-mentioned The Crown retains the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada.
- Contact name
- Endicott, Scott
- Contact email
- Contact phone
- (873) 354-5173 ( )
- Contact address
Terrasses de la Chaudière 4th Floor, 10 Wellington Street 4th etage, 10, rue Wellington Gatineau Québec K1A 0S5
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