Tender Notice


Publishing status


Publication date
Amendment date
Date closing
2019/07/23 14:00 Eastern Daylight Time (EDT)


Reference number
Solicitation number
Region of delivery
Alberta, British Columbia, Manitoba, National Capital Region, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon
Notice type
Notice of Proposed Procurement (NPP)
Trade agreement
  • Canada-Colombia Free Trade Agreement
  • Canada-Peru Free Trade Agreement (CPFTA)
  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization-Agreement on Government Procurement (WTO-AGP)
  • Canada-Panama Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Tendering procedure
All interested suppliers may submit a bid
Competitive procurement strategy
Best Overall Proposal
Procurement entity
Public Works and Government Services Canada
End user entity
Citizenship and Immigration Canada

Contact Information

Contact name
Miller, Tracey
Contact email
Contact phone
(613) 858-2651 ( )
Contact fax
(819) 956-2675
Contact address
Terrasses de la Chaudière
4th Floor, 10 Wellington Street
4th etage, 10, rue Wellington
K1A 0S5

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Trade Agreement: CETA / WTO-AGP / CPTPP / NAFTA / CFTA / FTAs with Peru / Colombia / Panama / Korea
Tendering Procedures: All interested suppliers may submit a bid
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 


Miller, Tracey
Telephone No. - (613) 858-2651
Fax No. - (819) 956-2675


To extend the RFP closing date to July 23, 2019.

To extend the RFP closing date to July 22, 2019.

Immigration, Refugees and Citizenship Canada (IRCC) has an initial requirement for a commercially available fully Hosted Online Survey Solution for approximately 100 Client Users.

The Hosted Online Survey Solution must meet all the requirements as stated in Annex A - Statement of Requirements (SOR). The Hosted Online Survey Solution must also include a warranty, and associated documentation. Training services must also be provided, on an as and when requested basis. 

The bid solicitation is intended to result in the award of a Contract for 1 year, plus 4 one-year irrevocable options allowing Canada to extend the term of the Contract. 

All components of the Hosted Online Survey Solution must be available to the Client Users 24 hours a day, 7 days a week, 365 days a year, in English and French, and operate at all times in accordance with the Statement of Requirements in the Client's operational environment described in the bid solicitation.

Immigration, Refugees and Citizenship Canada (IRCC) is the Initial Client that will use the Hosted Online Survey Solution (the "Software Solution"). However, this bid solicitation will also allow Canada to make the Software Solution available to any department or Crown corporation (as those terms are defined in the Financial Administration Act) or any other party for which the Department of Public Works and Government Services is authorized to act from time to time under section 16 of the Department of Public Works and Government Services Act (each a "Client"). Although Canada may make the Software Solution available to any or all the Clients, this bid solicitation does not preclude Canada from using another method of supply for entities of the Government of Canada with the same or similar needs. When the Software Solution is made available to Clients other than the Initial Client, any required training will be purchased under a separate contract. 

There are security requirements associated with this requirement.

The requirement is subject to the provisions of the World Trade Organization Agreement on Government Procurement (WTO-AGP), the North American Free Trade Agreement (NAFTA), the Canada-European Union Comprehensive Economic and Trade Agreement (CETA), and the Canadian Free Trade Agreement (CFTA).

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.

Access and terms of use

Government of Canada (GC) tender notices and awards, solicitation documents and tender attachments are available free of charge and without registration on, the authoritative location for GC tenders.

You may have received this tender notice or award through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly through

This Government of Canada tender notice or tender award carries an Open Government Licence - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to the section about Commercial Reproduction in the Terms and Conditions for more information.

Solicitation Documents

FileAmendment numberLanguageUnique Download Event (English page)Date added
ABES.PROD.PW__XL.B141.E35728.EBSU000.PDF000English- 2019-05-28
ABES.PROD.PW__XL.B141.F35728.EBSU000.PDF000French- 2019-05-28
ABES.PROD.PW__XL.B141.E35728.EBSU001.PDF001English- 2019-06-14
ABES.PROD.PW__XL.B141.F35728.EBSU001.PDF001French- 2019-06-14
ABES.PROD.PW__XL.B141.E35728.EBSU002.PDF002English- 2019-07-03
ABES.PROD.PW__XL.B141.F35728.EBSU002.PDF002French- 2019-07-03
ABES.PROD.PW__XL.B141.E35728.EBSU003.PDF003English- 2019-07-17
ABES.PROD.PW__XL.B141.F35728.EBSU003.PDF003French- 2019-07-17
ABES.PROD.PW__XL.B141.E35728.EBSU004.PDF004English- 2019-07-19
ABES.PROD.PW__XL.B141.F35728.EBSU004.PDF004French- 2019-07-19

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