Rehabilitation Services and Vocational Assistance Program (RSVP) (51019-184018/C)

New! CanadaBuys is here! Suppliers register today!

Register now to ensure you transition to doing business with the new Government of Canada procurement service. Click here to get started.

Tender Notice - Notice of Proposed Procurement (NPP)




Publication date
Amendment date
Date closing
2020/12/18 14:00 Atlantic Standard Time (AST)


Region of delivery
  • Alberta
  • British Columbia
  • Manitoba
  • National Capital Region
  • New Brunswick
  • Newfoundland and Labrador
  • Northwest Territories
  • Nova Scotia
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon
  • Foreign
End user entity
Veterans Affairs Canada
Procurement entity
Public Works and Government Services Canada
Tendering procedure
If 2+ bids offer Canadian goods/services other bids will not be considered
Competitive procurement strategy
Best Overall Proposal
Trade agreement
  • None
Reference number
Solicitation number


Trade Agreement: NONE
Tendering Procedures: If 2+ bids offer Canadian goods/services other bids will not be considered
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

Rehabilitation Services and Vocational Assistance Program (RSVP)



On behalf of Veterans Affairs Canada (VAC), Public Services and Procurement Canada (PSPC) has a requirement of a Contractor to assist in the delivery of an innovative, nationally consistent, quality assured Rehabilitation and Vocational Assistance Program to eligible Veterans, spouses/common-law partners and survivors that is standardized and client focused.  VAC requires intake, assessment, and coordination of multi-disciplinary rehabilitation and vocational assistance service delivery to be provided for program participants across all ten (10) provinces and three (3) territories, as well as out of country, with support by a network of service providers.

The Contracted Services for Rehabilitation and Vocational Assistance Services include the following activities: 

• conducting professional, standardized comprehensive Rehabilitation and Vocational Assistance assessments based on rehabilitation best practices; 

• developing leading edge, dynamic, client-centred Rehabilitation and Vocational Assistance plans; 

• providing direct Rehabilitation and Vocational Assistance service delivery leveraging a national network of professional Rehabilitation focused inter-disciplinary teams; 

• communicating and collaborating throughout the Participant’s Rehabilitation Program with VAC Decision Makers, monitoring progress, evaluating and adjusting the Rehabilitation Plan as required, measuring Participant outcomes and recommending plan closure; 

• administering, processing and paying Rehabilitation Program Participant claims, travel expenses, Vocational Assistance related expenses and training costs.

• conducting rigorous performance measurement and quality management of all contracted services. 

The Rehabilitation Program for each VAC participant is tailored to the individuals needs and identified goals, as determined through an assessment process, and in consultation with the participant and VAC program personnel. Based on all of this a rehabilitation services plan is developed and provided to each participant. It may include any combination of one (1) or more medical, psycho-social and/or vocational rehabilitation interventions. The focus of the Rehabilitation Program is to address the rehabilitation needs related to eligible health conditions in the following six (6) key functional areas: 

• mental and physical functioning; 
• social adjustment; 
• financial security; 
• employment and personal productivity; 
• family relationships; and 
• community participation.

The Work is to be performed for a total of six (6) years which includes: a one (1) year and six (6) month implementation period, a four (4) year full service period; and a six (6) month contract phase out period. There will also be an option to extend the period of the Contract by up to three (3) additional, two (2) year periods prior to the contract phase out period.

Security Requirements 

There is a security requirement associated with this requirement.  For additional information, see Part 6 - Security, Financial and Other Requirements, and Part 7 – Resulting Contract Clauses.
Bidders should consult the "Security Requirements for PWGSC Bid Solicitations - Instructions for Bidders"
( document on the Departmental Standard Procurement Documents Website.

Information on personnel and organization security screening is available on the Canadian Industrial Security (CISD) (   For any enquiries, bidders should contact CISD at 1-866-368-4646 or 613-948-4176 in the National Capital Region.
For information purposes, Bidders are hereby informed that the amount of time to obtain required security clearance levels may be lengthy and is contingent upon the specific clearance levels required.  Bidders are solely responsible for obtaining such clearances.

This document includes a copy of the RFP solicitation document with the Statement of Work,Basis of Payment and Contractor Selection Methodology. 


All Enquiries and other communications related to this draft RFP must be directed exclusively to the Public Works and Government Services Canada Contracting Authority:

Name:  Janine Donovan
Title:   Supply Team Leader, Acquisitions
           Public Services and Procurement Canada
           Acquisitions Branch

126 Prince William Street
Saint John, NB 
E2L 2B6

Telephone:  (506) 639-0215
Facsimile:  (506) 636-4376
E-mail address:

Enquiries are to be made in writing and should be received no less than ten (10) calendar days prior to the closing date to allow sufficient time to respond. The use of e-mail communication is preferred.

Firms intending to submit tenders on this project should obtain tender documents through the Government Electronic Tendering System (GETS). Addenda, when issued, will be available on GETS. Standard terms and conditions for this procurement are incorporated by reference, and form part of the tender and contract documents. The standard documents are issued by Public Works and Government Services and may be viewed at 

This PWGSC office provides procurement services to the public in both official languages.

Responses may be submitted in either official language.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.

Contact information

Contact name
Donovan (STJ), Janine E.
Contact email
Contact phone
(506) 639-0215 ( )
Contact fax
(506) 636-4376
Contact address
126 Prince William Street/
126, rue Prince William
Suite 14B
Saint John
New Bruns
E2L 2B6


Get notifications for this tender notice:
RSS feed   Atom feed
For more information on notifications, visit the Follow Opportunities page.


The following statistics are only for the English page and are provided in close to real time. To calculate the total activity for a tender notice, you will need to add the English and French statistics.

Page views
(English page)
Unique page views
(English page)

Support for smaller businesses

If you have questions specific to this procurement, please contact the Contracting Authority identified in the “Contact information” section of this tender notice.

If you need help understanding the federal procurement process or registering as a supplier, contact the Office of Small and Medium Enterprises. We have a network of offices across Canada.

Access and terms of use

Government of Canada (GC) tender notices and awards, solicitation documents and tender attachments are available free of charge and without registration on, the authoritative location for GC tenders.

You may have received this tender notice or award through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly through

This Government of Canada tender notice or tender award carries an Open Government Licence - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to the section about Commercial Reproduction in the Terms and Conditions for more information.

Solicitation documents

FileAmendment numberLanguageUnique download event (English page)Date added
ABES.PROD.PW_STJ.B002.E4532.EBSU000.PDF000English- 2020-10-30
ABES.PROD.PW_STJ.B002.F4532.EBSU000.PDF000French- 2020-10-30
ABES.PROD.PW_STJ.B002.E4532.EBSU001.PDF001English- 2020-11-04
ABES.PROD.PW_STJ.B002.F4532.EBSU001.PDF001French- 2020-11-04
ABES.PROD.PW_STJ.B002.E4532.EBSU002.PDF002English- 2020-11-24
ABES.PROD.PW_STJ.B002.F4532.EBSU002.PDF002French- 2020-11-24
ABES.PROD.PW_STJ.B002.E4532.EBSU003.PDF003English- 2020-11-24
ABES.PROD.PW_STJ.B002.F4532.EBSU003.PDF003French- 2020-11-24
ABES.PROD.PW_STJ.B002.E4532.EBSU004.PDF004English- 2020-11-25
ABES.PROD.PW_STJ.B002.F4532.EBSU004.PDF004French- 2020-11-25
ABES.PROD.PW_STJ.B002.E4532.EBSU005.PDF005English- 2020-11-25
ABES.PROD.PW_STJ.B002.F4532.EBSU005.PDF005French- 2020-11-25
ABES.PROD.PW_STJ.B002.E4532.EBSU006.PDF006English- 2020-11-26
ABES.PROD.PW_STJ.B002.F4532.EBSU006.PDF006French- 2020-11-26
ABES.PROD.PW_STJ.B002.E4532.EBSU007.PDF007English- 2020-12-01
ABES.PROD.PW_STJ.B002.F4532.EBSU007.PDF007French- 2020-12-01
ABES.PROD.PW_STJ.B002.E4532.EBSU008.PDF008English- 2020-12-04
ABES.PROD.PW_STJ.B002.F4532.EBSU008.PDF008French- 2020-12-04
ABES.PROD.PW_STJ.B002.E4532.EBSU009.PDF009English- 2020-12-08
ABES.PROD.PW_STJ.B002.F4532.EBSU009.PDF009French- 2020-12-08
ABES.PROD.PW_STJ.B002.E4532.EBSU010.PDF010English- 2020-12-09
ABES.PROD.PW_STJ.B002.F4532.EBSU010.PDF010French- 2020-12-09
ABES.PROD.PW_STJ.B002.E4532.EBSU011.PDF011English- 2020-12-10
ABES.PROD.PW_STJ.B002.F4532.EBSU011.PDF011French- 2020-12-10


FileAmendment numberLanguageUnique download event (English page)Date added
annex_b_-_basis_of_payment_english.xlsxNot availableEnglish- 2020-11-04
annexe_b_-_basis_of_payment_french.xlsxNot availableFrench- 2020-11-04
english_basis_of_payment_-_revised_nov_26.xlsxNot availableEnglish- 2020-11-27
french_basis_of_payment_-_revised_nov_26.xlsxNot availableFrench- 2020-11-27

Related tender notices

Related award notices

Related contract history