Rehabilitation Services and Vocational Assistance Program (51019-184018/B)

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Tender Notice - Letter of Interest (LOI)/Request for Information (RFI)




Publication date
Amendment date
Date closing
2020/10/21 14:00 Atlantic Daylight Time (ADT)


Region of delivery
  • Alberta
  • British Columbia
  • Manitoba
  • National Capital Region
  • New Brunswick
  • Newfoundland and Labrador
  • Northwest Territories
  • Nova Scotia
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon
  • Foreign
  • Germany
End user entity
Veterans Affairs Canada
Procurement entity
Public Works and Government Services Canada
Tendering procedure
If 2+ bids offer Canadian goods/services other bids will not be considered
Competitive procurement strategy
N/A - P&A/LOI Only
Trade agreement
  • None
Reference number
Solicitation number


Trade Agreement: NONE
Tendering Procedures: If 2+ bids offer Canadian goods/services other bids will not be considered
Competitive Procurement Strategy: N/A - P&A/LOI Only
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

Donovan (STJ), Janine E.
Telephone No. - (506) 639-0215 
Fax No. - (506) 636-4376 

Rehabilitation Services and Vocational Assistance Program


Veterans Affairs Canada (VAC) and Public Works and Government Services Canada (PWGSC) are in the process of developing a Request For Proposal (RFP) document for the provision of rehabilitation and vocational assistance services. The purpose of this notice is to provide industry with an opportunity to view the draft RFP in its entirety and provide feedback on the content. 

This document includes a copy of the draft RFP complete with the Statement of Work, Basis of Payment and Contractor Selection Methodology. 


Veterans Affairs Canada (VAC) is mandated to deliver professional rehabilitation services to eligible Veterans, spouses/common-law partners and survivors. VAC requires the services of a Contractor to assist in the delivery of an innovative, nationally consistent, quality assured Rehabilitation and Vocational Assistance Program that is standardized and client focused. The Contracted Services for Rehabilitation and Vocational Assistance Services include the following activities: 

- conducting professional, standardized comprehensive Rehabilitation and Vocational Assistance assessments based on rehabilitation best practices; 
- developing leading edge, dynamic, client-centred Rehabilitation and Vocational Assistance plans; 
- providing direct Rehabilitation and Vocational Assistance service delivery leveraging a national network of professional Rehabilitation focused inter-disciplinary teams; 
- communicating and collaborating throughout the Participant’s Rehabilitation Program with VAC Decision Makers, monitoring progress, evaluating and adjusting the Rehabilitation Plan as required, measuring Participant outcomes and recommending plan closure; 
- administering, processing and paying Rehabilitation Program Participant claims, travel expenses, Vocational Assistance related expenses and training costs.
- conducting rigorous performance measurement and quality management of all contracted services. 

The Work is to be performed for a total of six (6) years which includes: a one (1) year and six (6) month implementation period, a four (4) year full service period; and a six (6) month contract phase out period. There will also be an option to extend the period of the Contract by up to three (3) additional, two (2) year periods prior to the contract phase out period.


This draft RFP is neither a call for tender nor a RFP.  No agreement or contract will be entered into based on this draft RFP.  The issuance of this draft RFP is not to be considered in any way a commitment by the Government of Canada, nor as authority to potential respondents to undertake any work that could be charged to Canada.  This draft RFP is not to be considered as a commitment to issue a subsequent solicitation or award contract(s) for the work described herein.

Although the information collected may be provided as commercial-in-confidence (and, if identified as such, will be treated accordingly by Canada), Canada may use the information to assist in finalizing RFP related documents (which are subject to change) and for estimating purposes.

Respondents are encouraged to identify, in the information they share with Canada, any information that they feel is proprietary, third party or personal information. Please note that Canada may be obligated by law (e.g., in response to a request under the Access of Information and Privacy Act) to disclose proprietary or commercially-sensitive information concerning a respondent (for more information:

Participation in or providing comments on this draft RFP is encouraged, but is not mandatory.  There will be no short-listing of potential suppliers for the purposes of undertaking any future work as a result of this draft RFP.  Similarly, participation in this draft RFP is not a condition or prerequisite for the participation in any potential subsequent solicitation.

Respondents will not be reimbursed for any cost incurred by participating in this draft RFP.

The draft RFP closing date is not the deadline for comments or input. Comments and input will be accepted any time up to the time when/if a follow-on solicitation is published.


All enquiries and other communications related to this draft RFP must be directed exclusively to the Public Works and Government Services Canada Contracting Authority:

Name:   Janine Donovan
Title:  Supply Team Leader, Acquisitions
Public Services and Procurement Canada
Acquisitions Branch

Address:  126 Prince William Street
          Saint John, NB 
          E2L 2B6

Telephone:  (506) 639-0215
Facsimile:  (506) 636-4376
E-mail address:

The use of e-mail communication is preferred.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.

Contact information

Contact name
Donovan (STJ), Janine E.
Contact email
Contact phone
(506) 639-0215 ( )
Contact fax
(506) 636-4376
Contact address
126 Prince William Street/
126, rue Prince William
Suite 14B
Saint John
New Bruns
E2L 2B6


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