Rehabilitation Services and Vocational Assistance Program (51019-184018/A)

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Tender Notice


Publishing status


Publication date
Amendment date
Date closing
2020/03/23 14:00 Atlantic Daylight Time (ADT)


Reference number
Solicitation number
Region of delivery
Alberta, British Columbia, Manitoba, National Capital Region, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon
Notice type
Letter of Interest (LOI)/Request for Information (RFI)
Trade agreement
  • None
Tendering procedure
All interested suppliers may submit a bid
Competitive procurement strategy
N/A - P&A/LOI Only
Procurement entity
Public Works and Government Services Canada
End user entity
Veterans Affairs Canada

Contact Information

Contact name
Donovan (STJ), Janine E.
Contact email
Contact phone
(506) 639-0215 ( )
Contact fax
(506) 636-4376
Contact address
126 Prince William Street/
126, rue Prince William
Suite 14B
Saint John
New Bruns
E2L 2B6

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Trade Agreement: NONE
Tendering Procedures: All interested suppliers may submit a bid
Competitive Procurement Strategy: N/A - P&A/LOI Only
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

Donovan (STJ), Janine E.
Telephone No. - (506) 639-0215 
Fax No. - (506) 636-4376 

Rehabilitation Services and Vocational Assistance Program

Purpose of LOI and Industry Engagement

On behalf of Veterans Affairs Canada (VAC), Public Services and Procurement Canada (PSPC) is requesting Industry feedback regarding the Rehabilitation Services and Vocational Assistance Program. 

The intent of this LOI is to understand how the market is currently positioned, and how it could be positioned, to offer a comprehensive and integrated rehabilitation service to VAC program Participants with referrals, service delivery coordination, and quality assurance through a single contractual vehicle. VAC requires intake, assessment, and coordination of multi-disciplinary rehabilitation and vocational assistance service delivery to be provided for program participants across all ten (10) provinces and three (3) territories, as well as out of country, with support by a network of service providers.

The objectives of this LOI and further industry engagement process are:

• To alert industry of the upcoming requirement and to invite them to participate in an Industry Day; and
• To allow industry an opportunity to provide feedback on the requirement.

Requirement Description

The Rehabilitation Program for each VAC participant is tailored to the individual’s needs and identified goals, as determined through an assessment process, and in consultation with the participant and VAC program personnel. Based on all of this a rehabilitation services plan is developed and provided to each participant. It may include any combination of one (1) or more medical, psycho-social and/or vocational rehabilitation interventions. The focus of the Rehabilitation Program is to address the rehabilitation needs related to eligible health conditions in the following six (6) key functional areas: 
• mental and physical functioning; 
• social adjustment; 
• financial security; 
• employment and personal productivity; 
• family relationships; and 
• community participation.

The Contract Period is tentatively planned for four (4) years with options to extend for three (3) additional, two (2) year periods. 

Nature of the Letter of Interest

This LOI is neither a call for tender nor a Request for Proposal (RFP).  No agreement or contract will be entered into based on this LOI.  The issuance of this LOI is not to be considered in any way a commitment by the Government of Canada, nor as authority to potential respondents to undertake any work that could be charged to Canada.  This LOI is not to be considered as a commitment to issue a subsequent solicitation or award contract(s) for the work described herein.

Although the information collected may be provided as commercial-in-confidence (and, if identified as such, will be treated accordingly by Canada), Canada may use the information to assist in drafting RFP documents (which are subject to change) and for estimating purposes.

Respondents are encouraged to identify, in the information they share with Canada, any information that they feel is proprietary, third party or personal information. Please note that Canada may be obligated by law (e.g. in response to a request under the Access of Information and Privacy Act) to disclose proprietary or commercially-sensitive information concerning a respondent (for more information:

Participation in this LOI is encouraged, but is not mandatory.  There will be no short-listing of potential suppliers for the purposes of undertaking any future work as a result of this LOI.  Similarly, participation in this LOI is not a condition or prerequisite for the participation in any potential subsequent solicitation.

Respondents will not be reimbursed for any cost incurred by participating in this LOI.

The LOI closing date published herein is not the deadline for comments or input. Comments and input will be accepted any time up to the time when/if a follow-on solicitation is published.

Important Note to Respondents 

To indicate their interest in participating in the Industry Day Engagement Session, Respondents must submit their completed forms in section 9 of the LOI to the PWGSC Contracting Authority identified below, preferably via email:

Contracting Authority: Janine Donovan
Public Services and Procurement Canada
126 Prince William St., Suite 14B, Saint John, NB, E2L 2B6

Email Address:
Telephone: 506-639-0215
Facsimile: 506-636-4376


All enquiries and other communications related to this LOI shall be directed exclusively to the PSPC Contracting Authority.  Since this is not a bid solicitation, Canada will not necessarily respond to enquiries in writing or by circulating answers to all respondents; however, respondents with questions regarding this LOI may direct their enquiries the Contracting Authority.
The use of email communication is preferred.


This PWGSC office provides procurement services to the public in both official languages.

Responses may be submitted in either official language.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.

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Solicitation Documents

FileAmendment numberLanguageUnique Download Event (English page)Date added
ABES.PROD.PW_STJ.B002.E4448.EBSU000.PDF000English- 2019-06-06
ABES.PROD.PW_STJ.B002.F4448.EBSU000.PDF000French- 2019-06-06
ABES.PROD.PW_STJ.B002.E4448.EBSU001.PDF001English- 2019-06-28
ABES.PROD.PW_STJ.B002.F4448.EBSU001.PDF001French- 2019-06-28
ABES.PROD.PW_STJ.B002.E4448.EBSU002.PDF002English- 2019-07-04
ABES.PROD.PW_STJ.B002.F4448.EBSU002.PDF002French- 2019-07-04
ABES.PROD.PW_STJ.B002.E4448.EBSU003.PDF003English- 2019-07-11
ABES.PROD.PW_STJ.B002.F4448.EBSU003.PDF003French- 2019-07-11
ABES.PROD.PW_STJ.B002.E4448.EBSU004.PDF004English- 2019-07-29
ABES.PROD.PW_STJ.B002.F4448.EBSU004.PDF004French- 2019-07-29
ABES.PROD.PW_STJ.B002.E4448.EBSU005.PDF005English- 2019-08-27
ABES.PROD.PW_STJ.B002.F4448.EBSU005.PDF005French- 2019-08-27
ABES.PROD.PW_STJ.B002.E4448.EBSU006.PDF006English- 2019-09-30
ABES.PROD.PW_STJ.B002.F4448.EBSU006.PDF006French- 2019-09-30
ABES.PROD.PW_STJ.B002.E4448.EBSU007.PDF007English- 2019-10-11
ABES.PROD.PW_STJ.B002.F4448.EBSU007.PDF007French- 2019-10-11
ABES.PROD.PW_STJ.B002.E4448.EBSU008.PDF008English- 2019-10-22
ABES.PROD.PW_STJ.B002.F4448.EBSU008.PDF008French- 2019-10-22
ABES.PROD.PW_STJ.B002.E4448.EBSU009.PDF009English- 2019-11-28
ABES.PROD.PW_STJ.B002.F4448.EBSU009.PDF009French- 2019-11-28
ABES.PROD.PW_STJ.B002.E4448.EBSU010.PDF010English- 2019-12-11
ABES.PROD.PW_STJ.B002.F4448.EBSU010.PDF010French- 2019-12-11
ABES.PROD.PW_STJ.B002.E4448.EBSU011.PDF011English- 2020-02-24
ABES.PROD.PW_STJ.B002.F4448.EBSU011.PDF011French- 2020-02-24

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