Contact Centre Services (A0340-194484/A)

The Government of Canada needs products and services in support of Canada’s response to COVID-19.

Learn how to supply a needed product or service

Tender Notice - Notice of Proposed Procurement (NPP)

Status

Status
Expired

Dates

Publication date
2020/09/02
Amendment date
None
Date closing
2020/09/30 14:00 Eastern Daylight Time (EDT)

Details

Region of delivery
  • Alberta
  • British Columbia
  • Manitoba
  • National Capital Region
  • New Brunswick
  • Newfoundland and Labrador
  • Northwest Territories
  • Nova Scotia
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon
End user entity
Aboriginal Affairs & Northern Development Canada
Procurement entity
Public Works and Government Services Canada
Tendering procedure
The bidder must supply Canadian goods and/or services
Competitive procurement strategy
Best Overall Proposal
Trade agreement
  • Set-Aside Program for Aboriginal Business (SPAB)
Reference number
PW-$$CY-007-79046
Solicitation number
A0340-194484/A

Description

Trade Agreement: Set-Aside Program for Aboriginal Business (SPAB)
Tendering Procedures: The bidder must supply Canadian goods and/or services
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

Contact Centre Services

Public Service and Procurement Canada (PSPC), on behalf of Indigenous and Northern Affairs Canada, Crown Indigenous Relations and Northern Affairs Canada (INAC/CIRNA) has a requirement for the provision of toll-free 24-hour Crisis Line Services for the Indigenous population. The period of contract is two (2) years with two one-year option periods.

There are security requirements associated with this requirement. For additional information, consult Part 6 - Security, Financial and Other Requirements, and Part 7 - Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, Bidders should refer to the Contract Security Program of Public Works and Government Services Canada (http://www.tpsgc-pwgsc.gc.ca/esc-src/introduction-eng.html) website.

The requirement is limited to Canadian goods and/or services.

This procurement is set aside under the federal government Procurement Strategy for Aboriginal Business. For more information on Aboriginal business requirements of the Set-aside Program for Aboriginal Business, refer to Annex 9.4 of the Supply Manual.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.

Contact information

Contact name
Westall, Susan
Contact email
susan.westall@tpsgc-pwgsc.gc.ca
Contact phone
(819) 664-7846 ( )
Contact address
360 Albert St./ 360, rue Albert
12th Floor / 12ième étage
Ottawa
Ontario
K1A 0S5

Notifications

Get notifications for this tender notice:
Email notification   RSS feed   Atom feed
For more information on notifications, visit the Follow Opportunities page.

Find out who is interested in this tender

Are you looking for partnering opportunities or thinking about bidding? Find out who is interested in the tender and add your name to the List of Interested Suppliers.

Important: The LIS for a specific tender notice does not replace or affect the tendering procedures in place for the procurement. Businesses are still required to respond to bid solicitations and to compete based on established bid criteria. For more information please read the List of Interested Suppliers Terms of Use.

Access the List of Interested Suppliers for this tender

Activity

The following statistics are only for the English page and are provided in close to real time. To calculate the total activity for a tender notice, you will need to add the English and French statistics.

Page views
(English page)
-
Unique page views
(English page)
-

Support for smaller businesses

If you have questions specific to this procurement, please contact the Contracting Authority identified in the “Contact information” section of this tender notice.

If you need help understanding the federal procurement process or registering as a supplier, contact the Office of Small and Medium Enterprises. We have a network of offices across Canada.

Access and terms of use

Government of Canada (GC) tender notices and awards, solicitation documents and tender attachments are available free of charge and without registration on Buyandsell.gc.ca/tenders, the authoritative location for GC tenders.

You may have received this tender notice or award through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly through Buyandsell.gc.ca/tenders.

This Government of Canada tender notice or tender award carries an Open Government Licence - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to the section about Commercial Reproduction in the Buyandsell.gc.ca Terms and Conditions for more information.

Solicitation documents

FileAmendment numberLanguageUnique download event (English page)Date added
ABES.PROD.PW__CY.B007.E79046.EBSU000.PDF000English- 2020-09-02
ABES.PROD.PW__CY.B007.F79046.EBSU000.PDF000French- 2020-09-02