Business Consulting / Change Management Stream (20191483IRB)

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Tender Notice


Publishing status


Publication date
Amendment date
Date closing
2020/02/26 14:00 Eastern Standard Time (EST)


Reference number
Solicitation number
Region of opportunity
Region of delivery
National Capital Region
Notice type
Notice of Proposed Procurement (NPP)
Trade agreement
  • Agreement on Internal Trade (AIT)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Peru Free Trade Agreement (CPFTA)
  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization-Agreement on Government Procurement (WTO-AGP)
  • Canada-Panama Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canada-Honduras Free Trade Agreement
  • Canadian Free Trade Agreement (CFTA)
  • Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Tendering procedure
Procurement entity
Immigration and Refugee Board
End user entity
Immigration and Refugee Board

Contact Information

Contact name
Lavergne, Tanya
Contact email
Contact address
344 Slater street
Ottawa  ON
K1A 0K1

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Solutions-Based Professional Services (TSPS) Requirement

Please note that the TSPS NPP MUST be published simultaneously with the issuance of the invitation to suppliers.

This requirement is for: Immigration and Refugee Board of Canada

This requirement is open only to those Supply Arrangement Holders under E60ZT-16TSSB who qualified under Tier 1for the following stream(s):

Business Consulting/Change Management Services Stream

The following SA Holders have been invited to submit a proposal.

Due to operational requirements, Immigration and Refugee Board of Canada will not be accepting additional bidders for this solicitation process.
1.Calian Ltd.
2.CGI Information Systems and Management Consultants Inc.
3.Deloitte Inc.
4.Ernst & Young LLP
5.Hickling, Arthurs, Low Corporation
6.IBM Canada Ltd.
7.IT/Net – Ottawa Inc.
9.Pricewaterhouse Coopers LLP
10.QMR Staffing Solutions Incorporated, 3D GLOBAL ENTERPRISES INC. IN JOINT VENTURE
12.Space Strategies Consulting Ltd
13.Systemscope Inc.
14.Taligent Consulting Inc.
15.The Strategic Review Group Inc.

Description of the Requirement:

Immigration and Refugee Board of Canada’s (IRB) environment is one of continuous change where priorities shift regularly, and IRB is constantly seeking ways to improve efficiency and effectiveness in its processes to best support its agenda and decision making to respond to audits, third part reviews as well as the IRB implemented fiscal year 2018-2019 investment.

The IRB will continue to focus on improving productivity and maximizing the effectiveness of both refugee protection and appeal decisions. This will be achieved through the implementation of measures to increase throughput and eliminate unnecessary rework at each stage of the case processing continuum, encompassing intake, triage, case management, decision-making and recourse. A key priority to this end will be establishing a productivity model and triage system that harnesses data and analytics.

The IRB will make efforts to bolster its data management and analytics capability to support adjudicative processes including triage and case management across all divisions as well as improve situational awareness of tribunal performance to inform management decisions. This will be achieved through the establishment of an IRB data strategy.

The overarching objective of this requirement is to obtain professional consultancy services to help the IRB find efficiency improvements by leveraging technology and streamlining surrounding business process, practices and toolsets to improve upon while maintaining and strengthening decision-making framework.

This work is to be performed in support of IRB’s wide efforts in improving stewardship and accountability and to support and provide guidance on various initiatives that are planned or underway including:
•Measure and improve operational performance and support decision-making using advanced analytics and visualization techniques and tools.
•Identify and implement leading practices and enabling technology to optimize and automate corporate and adjudication processes.
•Drive Digital agenda through leveraging disruptive technologies and innovative methodologies.
•Develop and execute transformation and modernization strategies across the organization.

Level of Security Requirement:

Company Minimum Security Level Required


X Secret

Resource Minimum Security Level Required


X Secret

Applicable Trade Agreements:

The requirement is subject to the provisions of:
•Canadian Free Trade Agreement (CFTA);
•Canada-Chili Free Trade Agreement;
•Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP);
•Canada-Colombia Free Trade Agreement;
•Canada-European Union Comprehensive Economic and Trade Agreement (CETA);
•Canada-Honduras Free Trade Agreement;
•Canada-Korea Free Trade Agreement;
•North American Free Trade Agreement (NAFTA);
•Canada-Panama Free Trade Agreement;
•Canada-Peru Free Trade Agreement;
•World Trade Organization Agreement on Government Procurement (WTO-AGP).

Proposed period of contract:

The proposed period of contract shall be from contract award to June 30, 2021.

Estimated Level of Effort:

The estimated level of effort of the contract will be for 600 days.

File Number: 20191483IRB

Contracting Authority: Tanya Lavergne


NOTE: The Task and Solutions Professional Services (TSPS) Method of Supply is subject to quarterly refresh cycles. If you wish to find out how you can be a “Qualified SA Holder”, please contact SPTS.TSPS@TPSGC-PWGSC.GC.CA

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