Lift Equipment Maintenance and Repair Services (1000346514)

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Tender Notice


Publishing status


Publication date
Amendment date
Date closing
2020/03/02 14:00 Eastern Standard Time (EST)


Reference number
Solicitation number
Region of opportunity
Region of delivery
Notice type
Request for Proposal (RFP)
Trade agreement
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Peru Free Trade Agreement (CPFTA)
  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization-Agreement on Government Procurement (WTO-AGP)
  • Canada-Panama Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canada-Honduras Free Trade Agreement
  • Canadian Free Trade Agreement (CFTA)
  • Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Tendering procedure
Procurement entity
Canada Revenue Agency
End user entity
Canada Revenue Agency

Contact Information

Contact name
Eryuzlu, Christina
Contact email
Contact phone

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The Canada Revenue Agency (CRA) requires a Contractor to provide the following on-site services for the fleet of CRA-owned lift-trucks and pallet jacks located at CRA sites across Canada :

Scheduled services:

  • Annual maintenance services – powered lift-trucks
  • Semi-annual maintenance services – powered lift-trucks
  • Battery and charger maintenance and inspection services

As and when requested services:

  • Repair services
  • Manual pallet jack maintenance services
  • Replacement of parts
  • Powered lift truck operator training
  • Battery recycling and disposal

Additional Services

  • Initial fleet assessment
  • Reports

The CRA is made up of five Regions: Atlantic, Ontario, Pacific, Prairie and Quebec. The CRA currently has 87 lift-trucks and pallets jacks deployed at CRA offices and warehouses located in these five Regions. The current fleet has been regularly serviced and maintained as per manufacturer’s schedule to meet all safety standards. The lift-trucks are categorized into the following types: Sit-down Counterbalance, Stand-up Counterbalance, Reach Fork Truck and Pallet Trucks. The current list of lift trucks and pallet jacks and their locations is detailed in Annex A-1: CRA SITES LIFT-TRUCK AND PALLET TRUCK COUNT.

Bidders may submit a proposal for one (1) or more Region. However, should a bidder submit a proposal for more than one Region, the proposed prices and rates must be the same for all Regions. Each Region will be evaluated separately and prices and rates submitted will be evaluated to determine the Bid Evaluation Price. The Bidder with the highest ranked responsive bid in each Region and meeting all mandatory requirements will be recommended for award of a contract for that Region. The CRA reserves the right to award one contract for those regions that a bidder is successful in.

The CRA will include a minimum spend commitment in the contract of $50,000.00 Canadian or a total of $10,000.00 x the number of Regions a contract is awarded for over the entire period of the resulting contract, including any exercised option periods. 

Any resulting contract will be for a period of two (2) years and include three (3) options to extend the period of the contract by one (1) year each, along with the option to add, remove or modify services where the need may arise due to a shift in legislation, policy or program requirements.

Historical Spend

The CRA currently spends approximately $90,000 annually on the above goods and services. This is provided for informational purposes only and should not be construed as a commitment of future business volumes to be experienced in any resulting Contract.

e-Procurement Solution:

I) CRA e-Procurement Solution

The Canada Revenue Agency’s (CRA’s) e-commerce solution for ordering, receiving and reconciling goods and services is an Ariba tool which has been branded internally as “Synergy”. Synergy is being used in this requirement in order to expedite the ordering process under any resulting contract.

The highest-ranked Bidder in each Region must be or must become a member of the Ariba Supplier Network (ASN) prior to Contract award, and maintain membership in the ASN throughout the period of any resulting Contract. All costs associated with this membership shall be borne by the Bidder.

ii) Government of Canada e-Procurement Solution (EPS)

Canada is currently developing an online EPS for faster and more convenient ordering of goods and services. In support of the anticipated transition to this system and how it may impact any resulting contract that is issued under this solicitation, refer to the Model Contract attached, under section 6.3.2 Synergy Modifications or e-Procurement Solution (EPS) Transition To Government of Canada e-Procurement Solution (EPS).

The Government of Canada’s press release provides additional information.


The selection will be based on the highest responsive combined rating of technical merit and price. The ratio will be 40% for the technical merit and 60% for the price. The Bidder with the highest ranked responsive bid in each Region and meeting all the requirements listed above will be recommended for award of a contract for that Region. CRA reserves the right to award one contract for those regions that a bidder is successful in.


All enquiries regarding this Request for Proposal must be directed in WRITING (see email address below) to:

Christina Eryuzlu

Canada Revenue Agency

Administration Directorate

Contracting Division

Tel. Number: (613) 617-4574

Email Address:

Proposal documents and supporting information may be submitted in either English or French.

The CRA reserves the right to negotiate with suppliers on any procurement.


Canada Revenue Agency

Bid Receiving Unit

Ottawa Technology Centre

Receiving Dock

875 Heron Road

Room D-95

Ottawa, ON

K1A 1A2

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Support for smaller businesses

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If you need help understanding the federal procurement process or registering as a supplier, contact the Office of Small and Medium Enterprises. We have a network of offices across Canada.

Solicitation Documents

FileAmendment numberLanguageUnique Download Event (English page)Date added
ddp_1000346514.pdf000French- 2019-11-12
rfp_1000346514.pdf000English- 2019-11-12
ddp_1000346514_modif_001.pdf001French- 2019-12-12
rfp_1000346514_amd_001.pdf001English- 2019-12-12
ddp_1000346514_modif_002.pdf002French- 2020-01-13
rfp_1000346514_amd_002.pdf002English- 2020-01-13
ddp_1000346514_modif_003.pdf003French- 2020-01-22
rfp_1000346514_amd_003.pdf003English- 2020-01-22
ddp_1000346514_modif_004.pdf004French- 2020-01-27
rfp_1000346514_amd_004.pdf004English- 2020-01-27
ddp_1000346514_modif_005.pdf005French- 2020-02-07
rfp_1000346514_amd_005.pdf005English- 2020-02-07
ddp_1000346514_modif_006.pdf006French- 2020-02-11
rfp_1000346514_amd_006.pdf006English- 2020-02-11
ddp_1000346514_modif_007.pdf007French- 2020-02-14
rfp_1000346514_amd_007.pdf007English- 2020-02-14
ddp_1000346514_modif_008_final.pdf008French- 2020-02-20
rfp_1000346514_amd008_final.pdf008English- 2020-02-20