Procurement Complaint Bodies

Table of Contents

There are several bodies that suppliers can contact when they have complaints related to federal government procurement. The bodies responsible for addressing the complaint differ, depending on the type of complaint, which stage the procurement is at, and whether the requirement is subject to a trade agreement. To learn more about the steps for filing a complaint, visit the Web page Supplier Complaint Process before contacting any of the authorities below.

Canadian International Trade Tribunal (CITT)

Complaints concerning federal government procurement covered by the trade agreements may be directed to the CITT.

Suppliers may challenge federal government procurement decisions concerning procurement that they believe have not been made in accordance with the requirements of the following: the North American Free Trade Agreement (NAFTA), the Agreement on Internal Trade (AIT), the World Trade Organization Agreement on Government Procurement (WTO-AGP), the Canada-Chile Free Trade Agreement (CCFTA), or any other applicable trade agreements.

One or more of the trade agreements must apply to the requirement. This information is included with the Request for Proposal (RFP) as a Notice of Proposed Procurement (NPP) or as an Advanced Contract Award Notice (ACAN) published on the Tenders minisite.

Deadline for filing a complaint with the CITT

Complaints must be submitted within 10 working days of the complaint becoming known.

For instructions on how to file a complaint and to locate the form to submit a complaint to the CITT, visit How to File a Complaint.

For more information about the CITT or to find contact information, visit the CITT Web site.

Competition Bureau

The Competition Bureau is an independent law enforcement agency that ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.

For concerns regarding an anti-competitive behaviour or to find contact information, visit the Competition Bureau Web site.

Contract Dispute Services

Each federal department or agency has their own methods of addressing contract disputes.

  • Contracting authority is Public Works and Government Services Canada (PWGSC): Contact the conflict management practitioners of Business Dispute Management within the Departmental Oversight Branch. This program provides alternate dispute resolution services. For more information about the program or to find contact information, visit the PWGSC Conflict Management Program Web site.
  • Contracting authority is a department or agency other than PWGSC: Contact the procurement officer or procurement officer’s supervisor in that department or agency to obtain information on their conflict resolution procedures. The contact information for the department and the procurement officer should appear on the front page of your contract document.

Office of the Procurement Ombudsman (OPO)

The Office of the Procurement Ombudsman (OPO) can review complaints regarding the award of a contract for goods under $25,000 and services under $100,000. OPO can also review complaints regarding the administration of a contract for goods or services to which suppliers are a party, regardless of dollar value.

Suppliers can contact OPO at any phase of the procurement process. OPO will work with suppliers to resolve complaints through facilitation and constructive dialogue. Where a contract is already in place and the terms and conditions are in dispute, on consent of both parties, OPO will provide alternative dispute resolution (ADR) Services. Where facilitation is not possible and a complaint has been filed in accordance with the prescribed regulations, OPO will launch an investigation.

In addition, OPO would like to hear from suppliers about procurement issues that may be widespread and systemic in nature, and that may serve as subjects for the Office’s reviews of federal departments’ procurement practices.

Deadline for filing a complaint with the OPO

Complaints must be submitted within 30 working days of the complaint becoming known.
For instructions on how to file a complaint and to locate the form to submit a complaint to the OPO, visit Making a Complaint.

For more information about the OPO or to find contact information, visit the OPO Web site.